Vendor Performance KPI System
A structured vendor performance measurement system for ongoing contract management. This is what separates good procurement from great procurement.
Delivery Performance
On-time delivery rate · Schedule compliance · Mobilisation time
Compare planned vs actual dates. Score 0–100. Threshold: >85% acceptable.
Quality & Technical
Defect rate · Rework rate · NCR count · ITP compliance
Count defects per delivery/milestone. NCR log mandatory. Score inversely.
HSE Performance
LTI frequency · Near-miss reporting · HSE audit score · Method statement compliance
Monthly HSE report + site audit scores. Zero LTI = highest score.
Commercial & Financial
Invoice accuracy · Payment terms compliance · Variation claim rate · Cost overrun %
Count invoice errors. Track variation frequency. Compare budget vs actual.
Communication & Admin
RFI response time · Document submission quality · Meeting attendance · Reporting compliance
Track response times. Score documentation quality 1–5.
Relationship & Innovation
Problem resolution speed · Value engineering ideas · Flexibility · Escalation frequency
Qualitative scoring + count of VE contributions.
Performance Trend Dashboard
Per-vendor trend lines, portfolio view, underperformer alerts, available on the Professional tier.