FM & O&M Glossary

Control system monitoring HVAC, lighting, energy and life-safety subsystems.

Software platform managing assets, work orders, PPM schedules and reporting.

Structured plan ensuring orderly transfer of services, data and staff at contract end.

Integrated management of people, place, process and technology to ensure the functionality of the built environment.

Contract structure capping the provider's total reimbursable cost.

Engineering-led services (HVAC, MEP, fire, lifts, fabric).

Bundled services managed under a unified governance and reporting layer.

Quantifiable measure used to evaluate service performance against the target.

Reliability metric, average operating time between two failures.

Average time required to restore an asset after failure.

Day-to-day running and upkeep of an asset, covering both planned and reactive activities.

Payment is tied to measurable outcomes rather than inputs or activities.

Formal authorization required before performing high-risk activities.

Scheduled maintenance tasks designed to prevent failure and extend asset life.

Unplanned repair carried out in response to a failure or fault report.

KSA classification grade required to bid on works above defined thresholds.

Reduction of the monthly fee triggered when KPIs are not met.

Document binding the provider to defined performance thresholds with consequences for breach.

Occupant-facing services (cleaning, security, landscaping, waste, helpdesk).

Single-provider model bundling all hard and soft FM under one contract.